Shipping Information

Shipping and Delivery

For in-stock items, we will ship your order within one business day unless we need to contact you to process your order. We ship orders Monday through Friday, if an order is placed Friday after 12pm EST or over the weekend it will ship Monday or the next business day if there is a holiday. In the rare case that we sell out of an item you have purchased, we will do our best to help you find a replacement. We may need to contact you if your order is flagged by our payment processing system, especially for international orders, so please make you provide correct contact information.

Delivery estimates depend on the shipping address and method you selected. Below you will find a list of the shipping options we use. Our warehouse is in Pennsylvania, so the closer you are to us, the quicker you will receive your package, especially for ground shipments. If you need to get something by a certain date, give us a call or send us an email and our customer service team will be happy to help guide you towards the best option.

UPS Options

UPS offers Guaranteed Delivery Dates with reliable tracking. They deliver to street addresses only; they are unable to deliver to PO Boxes. Currently UPS delivers on weekdays only, we do not offer Saturday delivery currently. Order cut off time is: 12pm EST.

• UPS Ground: 1-5 business days within the continental US and Puerto Rico.
• UPS 3 Day: 1-3 business days delivers to the continental US.
• UPS 2 Day: 1-2 business days, delivered within the continental US, and Puerto Rico, there are some limitations to Hawaii and Alaska.
• UPS Next Day: Next Business Day within the continental US.

Fedex Options

Fedex offers Guaranteed Delivery Dates and reliable tracking. Fedex delivers to street addresses only, not PO boxes, and only on weekdays. Order cut off time: 12pm EST.

• Fedex Ground: 1-6 business days within the continental US.
• Fedex 3 Day: 1-3 business days within the continental US.
• Fedex 2nd Day: 1-2 business days within the US including Alaska and Hawaii.
• Fedex Next Day Air: Next business day.

US Postal Service (USPS) / U.S. Options:

USPS delivers on Saturdays and they are generally cheaper for lighter weight packages. This is typically the method we use for Standard Mail shipping, it’s out most economical option aside from Fedex Smartpost ( another standard option we use) Hawaii, Alaska and outlying territories can take up to 1-2 weeks longer that the estimated ship-date. Order cut off time: 12pm EST.

• Standard Mail (UPS Mail Innovations): Ground option for lightweight packages that takes 3-7 business days.
• USPS Priority Mail: Air option that takes 2-4 business days (not guaranteed).

International Options

Delivery estimates for international shipments vary for every country. Tracking packages is limited, and there are often customs delays. Order cut off time: 12pm EST. Shipping methods for international orders include:

• Standard International: For lighter weight packages; lowest-cost/slowest option with limited tracking.
• Epaq Plus: Takes 6-10 business days.
• Fedex International Express: Takes 1-4 business days.

Shipping times vary greatly depending on the country you live in and therefore the shipping estimates we offer are less reliable than they are for the Continental U.S. You may also be required to pay a customs tax fee in your country. This fee is not charged by us, it is charged by your country. If you are concerned about the customs tax, please check with your country's postal system to determine how it may impact you.

Countries Where We Ship

We ship internationally to most major countries. When placing your order, please check the country drop down box. If your country is listed, then we can ship to you. If your country is not listed, then chances are we do not normally ship there. However, we are always willing to make exceptions, so please contact us if you do not see your country on the list. If you have any questions regarding shipping times, please check our customer service Help Desk.